If you were on the receiving end of your message, what would your reaction be? Follow these general tips to communicate professionally with others.

·Become familiar with the University's Appropriate Use Policy which is available along with other IT policies at: http://www.yale.edu/its/policy

Common courtesy is always welcomed in written communication and helps to promote 2-way communication.

Do not copy or forward a message or attachments without the author's permission. Asking for permission to forward a message or attachment demonstrates your integrity in personal and business communications.

Use request delivery and read receipt sparingly. Why not ask for a response from your reader within your email message?

Avoid offensive language of any kind. Using email to harass others in a sexual, racial or other manner violates civil rights laws.

Take the time to proof your message. Use the spell check.

Use Virus Quarantine and Spam Management services available in the Email Account Tool web site.

No flaming, please.