not to send
Form and Tone
If you have a strong emotion when composing or responding
to an email, pause.
another medium of communication. Plan a face-to-face conversation, pick up the
phone or have another person pre-read your response before you hit the send button.
the good intentions and competence of the sender.
times: before you write, after you write and before you send your message. Carefully
compose all responses.
If you receive a message intended for another person, forward it with a brief
explanation. Don't just ignore it.
Avoid flaming or the expression of extreme emotion or opinion in an email message.
You will alienate your reader, possibly generate ill feelings and negatively impact
Separate opinion from facts while reading a message, so you can respond appropriately.
Be concise in all your messages.
Create templates for frequently used responses. If you receive the same question
repeatedly, create a template or stationary (in Eudora) to use. This saves time
and provides consistency of response.
Avoid attaching unnecessary files.