Target your audiences carefully when you broadcast information. Your intended audience will often influence your choice of language and style.

·	Use clear and meaningful subject lines that your reader will understand. "Service Quality Meeting Today" is clearer than "Meeting".
·	Write single subject email messages whenever possible. Stick to the subject of your message.

Watch the send button. Remember that any message you send is permanent.

Separate opinion from facts or other content in the message. Keeping the focus on facts and substance and away from opinion promotes clear understanding.

Identify yourself and your affiliates clearly. Use the Signature feature in Eudora to create a standard file. To set a signature in Pine see http://pantheon.yale.edu/help/email/email_personalize.html

Create separate signature files for business and personal use if necessary.

Never insult or criticize via email. Choose to work out differences face-to-face.

Avoid sending messages to multiple administrative levels when communication on a single level is appropriate.

For mass e-mailings try using the Bcc: field or do a mail merge. To keep a personal touch, using a mail merge feature might be a better way to go.

Limit the list of recipients and Cc:'s only to the people who are directly involved with the subject.