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Public Services
Library staff ensure and provide an environment of discovery and creativity,
successful use of the Library, and effective and integrated access to scholarly
resources. Opportunities to achieve these goals and exhibit excellence in public
service occur during any and all interactions between Library readers and staff.
To this end, Library staff members are encouraged to participate in skills training
activities that may enhance and improve public services. Access Services, including
Circulation and Privileges, as well as Research Services and Collections and
the Map Collection provide training on an irregular basis for all appropriate
Yale University Library (YUL) staff.
Training in public services are offered through Library Human Resources (LHR)
In addition to the classes offered through LHR, information on previously offered
training opportunities in the individual areas is available. Supervisors are
free to use these materials to train individual staff and staff is free to use
the materials for review.
Access Services
Contact Information
Christopher Killheffer, Acting Head of Access Services, (203) 432-1875, christopher.killheffer@yale.edu
Research Services and Collections
Research Services and Collections is responsible for:
- providing reference service to the Yale community
- selecting library materials in humanities disciplines
- faculty course support, and
- library research instruction including: general library instruction
- Yale course-specific instruction
- Faculty Library Orientation
- electronic resource instruction
Contact Information
Alan Solomon, Department Head, Research Services and Collections, (203) 432-1778,
alan.solomon@yale.edu
Undergraduate and Library Research Education
The Map Collection
The Map Collection offers a regular series of GIS Workshops, which are open
to faculty, staff and students in the Yale Community, but are particularly
intended to expose students to GIS software & methods. The GIS Service
at the Map Collection will also provide task-based instruction to Yale affiliates
via the Internet or on the Yale Network as online tutorials. This program
is in the process of production but will provide access to a wide range of
patrons (with a network connection) at any time.
Contact Information
Stacey Maples, GIS Assistant and Support Specialist, the Map Collection, (203)
432-8269, stacey.maples@yale.edu
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