The following information on various topics is provided for staff members new to the library or interested in additional learning and or developmental resources. 

Please return to this page often. New information will be added as it becomes available. 

• Continuing Your Education :These links to Connecticut colleges and universities help you explore how to begin or continue in a degree program. Some sites also offer non-degree programs. 
• E-Mail Etiquette  offers guidelines to help reduce misunderstandings and other communication challenges that email brings.
• Improving Reader Services a PowerPoint presentation which accompanies the customer service program at Yale Library. Left click the mouse button to move through the presentation.
  • Quality Service Self-Assessment
• Library Human Resources web site
• Presenter's University  offers presenter tips, downloadable presentation templates, technology reviews, short courses on improving your presentations.
• Standing Committee on Professional Awareness  (SCOPA)
• The Learning Center at Yale  offers a range of courses and consultation services so individuals can take advantage of the most modern practices, systems and tools and increase work performance  in the rapidly changing Yale workplace.
• The Professional Mentor™  is an electronic staff development tool which assists all levels of library staff in upgrading their interpersonal and leadership skills on a continuous basis. It provides immediate access to advice, information, suggestions, tips and activities to improve overall work relationships and productivity.
• Work & Life Balance 
• Yale ITS :offers online training at no charge for Yale affiliates. First, register with ITS and choose either a "Desktop" (access to Microsoft end user titles) account or Select  (technical titles) account. After downloading and installing a special plug-in, you can take the course on the web or download the course to use when you don't have access to the Internet. It is recommended that you download to a zip disk.