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Background
In 2007 Yale University Library instituted a usability and assessment program designed to measure the usefulness, effectiveness, and efficiency of the Library's digital resources and services.
Services
We offer a wide variety of services to help Yale Library staff learn more about how patrons experience and use library resources.
- Usability testing
- Expert review of web sites and digital services
- Survey design and consultation
- Quality control and workflow for digitization projects
- Usage data
- Focus groups
Contact us
Director of Usability and Assessment
Usability and Assessment Research Assistant