Please click on http://www.library.yale.edu/Administration/SQIC/SQIC.html for minutes of the Assessment Group's 6-15-99 meeting (located on the Service Quality Improvement Council web site). Thank you. _____________________ Jeong Min Park Yale University Library Sterling Memorial Library 130 Wall Street, Room 152 Tel. 203.432.1818 Fax. 203.432.1294