JOB ANNOUNCEMENT - DOCUMENT DELIVERY, LII or LIII

[Gina Zirlis <gina.zirlis@YALE.EDU>]

Head, Document Delivery (Librarian II or III)
Document Delivery Services Department, Sterling Memorial Library, Yale University		



THE UNIVERSITY LIBRARY AND DOCUMENT DELIVERY SERVICES:

The University Library is a highly valued partner in teaching and research at the Yale University.  It has more than 10 million volumes housed in the Sterling Memorial Library, at 25 school and departmental libraries and two low-use shelving facilities.  Primary readers served by the library include over 10,000 students, faculty and staff at Yale, and hundreds of alumni, visitors and international researchers each year.  Nearly 600 FTE library staff acquire, organize, and maintain collections and assist readers in their use.  The Document Delivery Services Department is newly formed and is responsible for establishing and improving high standards for library services offered to retrieve and deliver materials to Yale faculty, students and staff, regardless of material location.  Through cooperative arrangements, including those associated with OCLC and RLG, materials held in the Yale Libraries are made available to researchers off-campus.  Document delivery services are evolving to include the provision and the seamless link both of interlibrary loan and photocopy exchange with other libraries, as well as the retrieval of library materials and transport of them between campus libraries for convenient pickup and return. The Document Delivery Head works with a staff of four direct reports as well as collaboratively with staff in other departments to deliver high quality services to faculty, students, staff and researchers using the research collections. 



RESPONSIBILITIES

Develops and coordinates Yale University Library's document delivery services aimed to offer simple-to-request, timely, reliable and efficiently-managed delivery of documents readers otherwise cannot easily obtain themselves. Provides leadership to establish, maintain and seek ways to improve high service standards for responsive and efficient document delivery services library-wide.  Responsible for monitoring and incorporating these performance indicators to motivate and coach staff, for delivering and improving services, and for positively influencing reader expectations of document delivery services.  Supervises and works closely with a team of four clerical and technical employees and student assistants within the Sterling Memorial Library, and coordinates document delivery services with staff in other libraries.  Working collaboratively with staff throughout the library, assumes and instills in others a zeal for excellent document delivery service.  Performs a wide range of managerial duties associated with supervising staff, writing training documents, administering budgets for hourly employees, setting priorities, planning workflow, resolving problems, interpreting and monitoring policies, generating administrative reports, and maintaining web-based and print service information for readers.  Is professionally active both at Yale and in the profession.  Reports to and works under the general supervision of the Associate University Librarian for public services.

QUALIFICATIONS

Required:  Masters degree from an ALA-accredited library school and at least two years of professional library experience. [Appointment at the Librarian III level requires five years of professional experience.]  Strong orientation to public services.  Ability to establish high performance standards and use them to develop and manage services or projects for excellent quality.  Demonstrated supervisory skills and ability to work effectively and collaboratively with others. Exhibits a zeal for excellence, desire to excel, success at self-directed learning, creativity, and adaptability to change.  Systematic and enthusiastic approach to work, with careful attention to detail and high service standards.  Excellent analytical, oral and written communication skills. Experience with an integrated library management system and with the OCLC or RLIN ILL subsystem.  Demonstrated professional accomplishments for appointment at the Librarian II or Librarian III level.  
Preferred:  Successful experience supervising in a unionized environment. Demonstrated experience improving ILL service to exceed reader expectations and lower operating costs.  Demonstrated skills to manage projects and to initiate service quality improvements. 

SALARY & BENEFITS 

Competitive salary and rank, based upon the successful candidate's qualifications and experience.  Full benefits package including 22 vacation days; 17 holiday, recess and personal days; comprehensive healthcare; TIAA/CREF or Yale retirement plan; and relocation assistance. The application deadline is January 7, 2000; applications will be accepted until the position is filled. Nominations, requests for more information, and applications (consisting of a cover letter, resume, and the names of three references) should be directed to: Diane Y. Turner, Director, Human Resources; Yale University Library; Source Code EAYU8433; P.O. Box 208240, New Haven, CT 06520; fax (203) 432-1806.