Please click on http://www.library.yale.edu/Administration/SQIC/SQIC.html for the minutes to the 10-21-99, 9-30-99, 9-9-99, 7-29-99, 7-8-99, and 6-24-99 meetings of the Service Quality Improvement Council's Instruction Group. Thank you. _____________________ Jeong Min Park Yale University Library Sterling Memorial Library 130 Wall Street, Room 152 Tel. 203.432.1818 Fax. 203.432.1294