Job Opportunity - Library Service Assistant III - Manuscripts & Archives

[Jason Helms <jason.helms@YALE.EDU>]

Library Services Assistant III (Level C)
Manuscripts and Archives 
LSTF14806

Monday-Friday, 8:30 a.m.-5:00 p.m.
37.5 hours per week

General Purpose:
Under the general supervision and review of the Public Services
Manager, assist patrons and perform a wide variety of public service
duties using knowledge of the university and of the departmental
procedures.

Essential Duties:
1.  Provide information and assistance to patrons, staff, and
other library units. Interview patrons to determine scope and depth of
research. Determine and assigns library privileges to visitors. Assists
researchers in preparing requests for materials in the collection. May
suggest related materials. Answer questions about restrictions on access
or use of the materials.
2.  Using various reference tools including, but not limited to,
information systems, card catalogs, finding aids, and printed resources,
locates requested manuscripts, archives, publication, dissertations, and
microforms.
3.  Coordinate the transfer of materials to and from shelving areas,
including the Library Shelving Facility.
4.  Monitor the use of collection materials to prevent theft or
damage, and enforce the rules and regulations of the reading room. 
Monitor off-site shelving areas. Secure the reading room, reference
center, memorabilia room, multipurpose area and vaults at night.
5.  Handle imaging and reprographic requests. Identify, assemble,
and determine the appropriate means to reproduce materials. When
appropriate, reproduce material in the department or arrange for delivery
of materials to vendors for reproduction. Perform tracking of materials
at vendors when necessary.  Prepare invoices. Refile original
material.
6.  Research, compose and complete correspondence answering
reference questions. Complete and process interlibrary loan
requests.
7.  Establish and maintain filing systems related to public services
operations.  Create and maintain records used to compile public
service statistics. Correct or recommend corrections in data files.
8.  Re-locate materials within the shelving areas and provide
information to update and correct location database.
9.  Service requests that require information from confidential or
restricted files.
10.  Provide work direction to public services support staff.
Resolve work problems and answers procedural questions.
11.  Make recommendations and remove from collection, materials
needing preservation, conservation, or repair.
12.  Monitor condition of public services equipment. Troubleshoot
the equipment and provide preventative maintenance. Report supply and
service requirements to supervisor.
13.  Perform a variety of public services and technical services
functions.
 
Experience and training:
1.  Four years of elated work experience, two of them in the
same job family at the next lower level, and a high school level
education; or two years of related work experience and an Associate's
degree; or an equivalent combination of experience and education.
2.  Previous public services work experience must demonstrate
accuracy, consistency, and dependability in maintaining records, filing,
preparing forms, following directions, writing reports, and following
procedures.
3.  Preferred:  Some college education. 
 
Skills and abilities:
1.  Demonstrated ability in previous public services experience
to interact and communicate tactfully and effectively with a wide variety
of patrons and staff, to organize and prioritize work, to work under
pressure, and to maintain concentration despite interruptions.
2.  Ability to climb ladders, push heavy book trucks, and lift
materials on a daily basis.
3.  Demonstrated regular, skilled use of more complex machines. Must
include personal computers. 
4.  Minimum keyboarding skills (25-39 wpm).
5.  Flexibility and willingness to work in a team setting.