If you believe you are a departmental Expert User, your name must appear on this list:
http://www.library.yale.edu/wsg/expertuserlist.html
Each Department has been assigned a Web, Workstation & Digital Consulting Services Contact. You should contact your Contact for any help you might need supporting the workstations in your unit.  The Contact list is here:
http://www.library.yale.edu/wsg/assign.html

• Check that your anti-virus software and virus definitions are up to date. - Check Antivirus Software
• Securely share files and printers. - Secure File and Printer Sharing
• Install software from PCAmigo - PC Amigo on Staff Workstation.
• Find the name and IP Address of a workstation. - Inventory Information
• Setup printers and diagnose printer problems.
• Diagnose network problems, i.e. identify a dead ethernet port by swapping cables.
• Connect to departmental (tcp/ip) laser printers via the IP address of the printer.
• Verify that all Windows Updates have been applied to a workstation by using Windows Update.
• Check backups for workstations that are being backed up.
  Check a TSM backup: http://www.yale.edu/adsm/ and Setup the PC for backup
  
• Create desktop shortcuts that are available to all users
• Confirm that spyware/toolbars might exist on a workstation (Hints: popup ads all the time, extra toolbars in IE, default homepage changed)
• Add users to a workstation
• Understand how to navigate through files and directories on a workstation using Windows Explorer
• How do I register a Library laptop for Wireless access or Ethernet roaming? - See instruction.
• The process of reporting system problems (checking system status page, voyager problem report, etc.)
• WW&DCS Searchable FAQ: WW&DCS FAQ
  

Information on Workstation Best Practices
Policies for use of Staff Workstations