RE: Librarians push back against complicated e-packages

["Rick Anderson" <rickand@unr.edu>]

> Perhaps you need a clause in your contract allowing for a prorated refund
> in the event access is not possible due to circumstances within the
> publisher's or vendor's control?  If you lose access a quarter of the
> time, why not ask for a quarter of your money back?

I push for such language in our licenses on a regular basis, almost always
successfully.  As long as I emphasize that I'm not going to ask for a
_full_ refund, but only a refund for the amount of product that I paid for
up front but didn't end up getting, they usually agree.

-------------
Rick Anderson
Director of Resource Acquisition
The University Libraries            "Perfect clarity is the
University of Nevada, Reno           ultimate style. A sentence
1664 No. Virginia St.                should be as lean as an
Reno, NV  89557                      equation."
PH  (775) 784-6500 x273                 -- David Quammen
FX  (775) 784-1328                    (paraphrasing Russell)
rickand@unr.edu