RE: Librarians push back against complicated e-packages

[David Goodman <dgoodman@princeton.edu>]

Rick, have you ever succeeded in actually getting such a refund?

Dr. David Goodman
Princeton University Library
and
Palmer School of Library & Information Science, Long Island University
dgoodman@princeton.edu

----- Original Message -----
From: Rick Anderson <rickand@unr.edu>
Date: Sunday, June 22, 2003 9:45 pm
Subject: RE: Librarians push back against complicated e-packages

> > Perhaps you need a clause in your contract allowing for a prorated refund
> > in the event access is not possible due to circumstances within the
> > publisher's or vendor's control?  If you lose access a quarter of the
> > time, why not ask for a quarter of your money back?
> 
> I push for such language in our licenses on a regular basis, almost always
> successfully.  As long as I emphasize that I'm not going to ask for a
> _full_ refund, but only a refund for the amount of product that I paid for
> up front but didn't end up getting, they usually agree.
> 
> -------------
> Rick Anderson
> rickand@unr.edu