Duke University Press

[RAPPAZ Francois <francois.rappaz@unifr.ch>]

Dear All 

Have you ever been in direct business with Duke University Press?  
Could you give me a helpful contact there ? In short, in December 2002 
I ordered the back issues of Duke Mathematical Journal of the years 
2000 and 2001. In Decembre 2002, I received an invoice for the 2000 
issues. Unfortunately, the postal address of our library on the invoice 
was incorrect. I faxed a corrective address a few days later and I paid 
the invoice in January 03.

Having no news of what was going on, I phoned Duke University Press in 
March and reached someone whose first name, as I understood it, was 
Lesley.  That person told me
- that the back issues we had paid for had been sent a long time ago, 
they were possibly lost and they would be sent again by Duke University 
Press without charge
- that an invoice for the year 2001 would be sent to us.

I mailed a summary of this conversation to the person in charge of the 
Book & Journal Customer Service but I didn't receive any answer to my 
mail. At least, I would have been glad to know if she/he was, or was 
not, the person I talked to on the phone. I have never received any 
issue or information from Duke University Press since.

I feel completely stuck in that situation, not knowing what has been 
done and without the slightest idea of how I could get my back issues, 
or how I could be refunded.

If someone knows a helpful person working there, I would be glad if 
he/she could give me a postal or email address.

Thank you

François Rappaz

Centre de documentation de la Faculté des Sciences 
Université de Fribourg
DokPe - Dokumentationszentrum der Naturwissenschaftlichen Fakultät
Universität Freiburg
http://www.unifr.ch/dokpe/
Fax.: 41 (0)26 300 97 30
Tel.: 41 (0)26 300 92 60