Re: Spider Activity Reports from Blackwell Synergy

[Don Taylor <dstaylor@sfu.ca>]

We had a rash of problems a couple of months ago with Blackwell, 
but it all stemmed from our proxy IP. Once we gave them our proxy 
IP address the problems stopped.

Blackwell's seems to have a low threshold and provided very 
little data as to what was being downloaded or what their 
threshold was. Their customer support was helpful at least and 
always turned our access back on quickly. Oddly, they never 
seemed to require much in the way of follow up on our part.

Regards,
Don

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Donald Taylor
Electronic Resources Librarian      email: dstaylor@sfu.ca
Simon Fraser University Library     ph: 604-291-4930
8888 University Drive                    fax: 604-291-3023
Burnaby, BC, Canada  V5A 1S6