RE: Euromonitor license

["Seeman, Corey" <cseeman@bus.umich.edu>]

Hi Kristine --

I have worked with many vendors on re-crafting contracts before 
they expire, but I have not had a vendor approach me with these 
types of conditions.  I would check my original contract and see 
what protections you have to ensure that they provide the 
services that you agreed upon when you signed your original 
agreement.  This is also where I would contact both our legal 
counsel office and purchasing to see what recourse we would have. 
If they are having difficulty providing you with the services 
that you agreed to with this new interface, that appears to be 
there problem, not yours.  The fact that they cannot limit to the 
dataset should have no bearing whatsoever on your existing 
contract.  What I would envision is a reasonable next step is 
that you get the new interface and the accompanying additional 
resources under your current agreement.  However, when it is time 
to renew, you will have to determine if the additional resources 
warrant the additional fees that they will be charging you.

We have had a different issue with Euromonitor and it revolves 
around walk-in users.  It has been rather odd because it seems 
that the walk-ins are not clearly addressed in the agreement 
(from my point of view), but there is a common belief, especially 
among the academic business libraries, that it is permitted.  We 
purchase this for the entire University of Michigan system and am 
very leery about not allowing walk-in use for system-wide 
resources.  I bring this up because our renewal with Euromonitor 
has been difficult.  They seem to have a position and stand firm 
by it.  We have not been able to find the common ground yet and I 
fear that my only recourse would be to walk away from the 
resource.  I cannot point to where their reasoning is coming 
from, but this take or leave it approach to working with 
libraries is really troublesome.

Having said that, I hope some of this is useful and that you find 
a happy medium.

Best -- Corey

Corey Seeman

Director
Kresge Business Administration Library
Stephen M. Ross School of Business
University of Michigan
Ann Arbor, Michigan 48109-1234
cseeman@umich.edu

http://www.bus.umich.edu/kresgelibrary/
http://www-personal.umich.edu/~cseeman/index.html

-----Original Message-----
[mailto:owner-liblicense-l@lists.yale.edu] On Behalf Of Kristine Condic
Sent: Monday, July 09, 2007 9:33 PM
To: liblicense-l@lists.yale.edu
Subject: Euromonitor license

Dear Colleagues,

Euromonitor wants to change our subscription cost and database 
content mid-contract. We subscribe to a small data set, and they 
indicate that, with their latest software upgrade, they cannot 
accommodate access to the small data set, therefore, they are 
increasing our subscription cost to correspond with the larger 
data set we'll be offered.

Has anyone else run into this situation with Euromonitor? We have 
a current license, and I want to respond back to them but would 
like to see if others have faced this before.

Kristine S. Condic
Associate Professor
Kresge Library
Oakland University
Rochester, MI  48309-4484
salomon@oakland.edu
Phone: (248)370-2469
FAX: (248)370-2474