Update about Wiley InterScience

["Gillingham, Emily - Oxford" <emily.gillingham@wiley.com>]

Dear all

Here is an update about the progress of the integration of 
Blackwell journals into Wiley InterScience which covers many of 
the issues which have been raised to us this week.  We are 
working to resolve these issues as quickly as possible and thank 
you for your patience during this transition period.  For further 
information, please visit our transition information site: 
http://www.interscience.wiley.com/transition

Downtime - There have been some brief periods of downtime over 
the last few days and we apologize for this.  We have now 
identified the cause of these incidents and are therefore able to 
fix it to prevent it occurring for this reason again.

Access to subscribed journals - if you find that your access to 
particular titles is not set up correctly, such as for premium 
subscriptions or for certain IPs, then please submit your request 
to your Account Manager or log it via the Online self-help 
section of our Customer Services site: 
http://www.interscience.wiley.com/support providing as much 
information as you can.  We are offering 24/7 customer support 
during this transition period and will respond to your request as 
soon as possible.

OpenURL linking - we are aware that OpenURL / SFX links to 
Blackwell Synergy pages are redirecting to the Wiley InterScience 
homepage rather than to the appropriate journal page and are 
working on a fix as quickly as we can.  Links to the Blackwell 
Synergy URLs which are constructed in the following way: 
http://www.blackwell-synergy.com/loi/jan are already redirecting 
to the correct page on Wiley InterScience.

Athens - the initial authentication problem is now fixed.  If you 
find you are still having a problem with it please report the 
error via our Customer Services site.

Google Scholar - Some Google Scholar search results are not yet 
effectively linking to the articles on Wiley InterScience.  We 
are working with Google to rectify this.

Content - 1.6 million Blackwell journal articles are available on 
Wiley InterScience now.  A further tranche of articles will be 
uploaded shortly.  The list of content which we are still working 
through is available on our transition site here: 
http://www.interscience.wiley.com/transition.  If you find that 
DOI links do not resolve to the appropriate article, it may be 
because that article has not yet been loaded onto Wiley 
InterScience.

Training - There are Wiley InterScience user guides and 
self-paced e-learning tutorials available on our website here: 
interscience.wiley.com/tutorials.  We are also running a series 
of free online webinars about using InterScience, including using 
the admin tool, over the next few weeks.  To register for one of 
these please go to https://wiley-interscience.webex.com and click 
on 'Upcoming'.  The next available webinars are on Tuesday July 
8th.

If you have further issues to report then please send them to 
your Account Manager or submit them via 
http://www.interscience.wiley.com/support.  We will provide 
further updates on progress next week.

Best wishes, Emily
_______________________________________
Emily Gillingham
Director, Library and Institutional Marketing
Wiley-Blackwell
John Wiley & Sons
Tel: +44 1865 476425
Fax: +44 1865 471425
emily.gillingham@wiley.com
_______________________________________