Further update about Wiley InterScience transition

["Gillingham, Emily - Oxford" <emily.gillingham@wiley.com>]

Dear all

I am pleased to provide here a further and hopefully final update 
on the transition of Blackwell journals to Wiley InterScience. 
We have worked hard to resolve the outstanding issues as quickly 
as possible and to keep you fully informed about progress.

- Content

Last week we resumed the 'business as usual' loading of new 
journal issues, books, major reference works, and database 
content to Wiley InterScience and can also confirm that feeds to 
third parties including, for example, PubMed and locally-hosting 
consortia, have returned to normal.  We are making good progress 
in uploading the missing content and have added a further 125000 
articles in the last 3 weeks.  The list of content which we are 
still working through has been updated and is available on our 
transition site: http://www.interscience.wiley.com/transition. 
There are now almost 3 million articles on Wiley InterScience 
from 1400 current journals, as well as 6000 online books, 
reference works, laboratory protocols, databases, and more.

- OpenURL Linking

We have resolved this issue and Blackwell Synergy OpenURL links 
should now be successfully redirecting to their equivalent pages, 
down to the article level, on Wiley InterScience.  Links through 
the major link resolving services should all now be working 
correctly.  If you still encounter any problems with linking 
directly, please submit the error through our customer support 
site and we will investigate.

- Access Rights

Most license terms and access rights are now set up correctly. 
If you find you are still missing access to any of your Blackwell 
journals then please submit your request to your Account Manager 
or via our Customer Services site 
http://www.interscience.wiley.com/support and we will arrange for 
it to be set up promptly.

- GoogleScholar

We can report that GoogleScholar has now resumed its linking to 
full-text articles on the site.

- OnlineOpen

We are aware that some OnlineOpen articles are showing as 'free' 
but are not actually free to users, as they should be.  We are 
working on resolving this issue as a top priority.

- Customer Support

We have been offering round-the-clock, round-the-world customer 
support during the first weeks following the shutdown of 
Blackwell Synergy and have cleared most of the requests for 
assistance within 48 hours.  We will now revert to our 'business 
as usual' service offering 24 x 5 customer service, i.e. during 
the working week only.

- Training

We are continuing to run free online webinars about using Wiley 
InterScience, including using the admin tool, over the coming 
weeks. To register for one of these please go to 
https://wiley-interscience.webex.com and click on 'Upcoming'. 
There are also Wiley InterScience user guides and self-paced 
e-learning tutorials available on our website here: 
http://www.interscience.wiley.com/tutorials.

- Further Transition News

Thank you again for your patience and support while we undertook 
the large and complex task of merging online platforms.  We will 
continue to update our transition site 
(http://www.interscience.wiley.com/transition) over the next few 
weeks and months while we progress the full integration of the 
Wiley-Blackwell business.  More information about the 
availability of usage data, the merging of the subscription 
systems and models, and the development of the new platform will 
follow in due course.

If you have any questions please contact your Wiley-Blackwell 
Account Manager, our customer services department, or me directly 
on emily.gillingham@wiley.com

Best wishes,

Emily Gillingham
Director, Library and Institutional Marketing
Wiley-Blackwell
John Wiley & Sons
emily.gillingham@wiley.com
_______________________________________