Turpin Distribution Introduces Journal E-commerce Services

["Laura Cox" <laura.cox@frontlinegms.com>]

Biggleswade, UK, 26 January 2009, Turpin Distribution 
(www.turpin-distribution.com) is launching a new comprehensive 
and fully integrated e-commerce service for journal 
subscriptions.  The new service will be open to all our journal 
publishers and customers; it will provide a superior level of 
functionality and ease of use for journals subscribers.

Customers will be able to search for titles across all Turpin's 
publisher clients and view prices, by geographic region, type and 
currency.  Once registered and logged in customers will then be 
able to manage their account and subscribe to multiple titles in 
one go.  The system enables libraries to:

-- Subscribe to one or more journals, collections and databases 
using the secure shopping cart and pay securely online by credit 
card.

-- View their order and transaction history for all orders placed 
via the new site and manage their account, including multiple 
ship-to addresses and change ship-to addresses with immediate 
effect.

-- Select calendar year or anytime-start subscriptions, if 
applicable, and select the start issue of an anytime-start 
subscription.

-- Renew subscriptions and pay proforma invoices sent by Turpin 
as part of the renewals process.  We will also be implementing 
email renewal campaigns for 2009, customers will be able to 
seamlessly link to the renewal page in their account with the 
invoice number and access key information pre-filled for their 
convenience.

Journal publishers will benefit from a higher level of customer 
satisfaction through ease and speed of subscription procurement 
and a simplified, faster renewals process which should reduce 
false lapses.  They will also receive all the additional 
marketing information provided directly by their customers via 
the registration process, and as it is fully integrated, the 
changes customers make through the account management system are 
registered in our UK and US distribution centres and in our 
publisher reports with immediate effect, ensuring that publishers 
have the most up-to-date information about their customers as 
possible.

Lorna Summers, Managing Director of Turpin said: "We are 
delighted to be adding this service for our publishers which will 
dramatically improve the subscription process. Publishers will 
gain from libraries dealing directly with Turpin, from truly 
up-to-date marketing information, and from a faster, more 
efficient renewal process. We have enabled library customers to 
have a much greater level of control over their subscriptions, 
something which we are sure they will welcome.  The new 
e-commerce system paves the way for further development and we 
will be introducing new services for our publisher clients 
throughout the coming year."

For further information please contact Chris Ingram, IS Director 
at:  chris.ingram@turpin-distribution.com

About Turpin Distribution
Turpin Distribution was established in 1968 and has developed 
into a major player in the book and journal distribution and 
fulfilment industry.  We provide a bespoke range of services to 
over 55 international publishers. Turpin caters for professional, 
academic, scientific, technical, medical and not-for-profit 
publishers.

Turpin provides customer care, order processing, billing with 
account collection and full warehouse services on a global basis 
with premises in both the UK and the US. We operate using the 
publishers' own policies, prices, discounts and currencies.