To report server outages for the services listed in the table below:
If you experience a problem using a Library resource while you are in one of the Yale University libraries, please report the problem to Library staff at that Library's Reference Desk. If the reference desk is closed, please notify staff at the nearest circulation desk.
During the hours of 8:00 AM - 5:00 PM (Monday-Friday): Library Staff should report problems to the Library Systems Office Help Desk: 432-1849.
During the hours of 5:01 PM - 7:59 AM (Monday-Friday); 24 hrs (Sat/Sun): Patrons should contact Library staff, if possible, who should report the problem to the ITS machine room. If Library staff are unavailable patrons
can contact the ITS Machine Room: 432-6506.
Ask that the ITS Library Projects Group Staff Member on call be paged and give a brief explanation of the problem.
To report problems with services NOT listed in the table below:
Follow the instructions under "For Assistance" information page for each electronic resource. Examples: WilsonWeb,
INSPEC.
Or report the problem using the online Problem Reporting Form .
Check the WW&DCS Support Server Status page.
Legend:
1: ITS staff immediately notified to provide 7/24 on-call support.
2: ITS staff immedately notified; most support handled the next business day.
3: ITS staff notified next business day.
| Server Name | Function | Prime Time (8:00-5:00) | Off Hours | Other Info / Location |
| Attic | Library Shelving Facility Database and Locator System (for staff use) | 1 | 3 | Hours of service: 8-4:30 M-F |
| BorrowDirect (CoPY) | Book borrowing system where readers can place direct requests for books from selected libraries at Columbia, Penn & Yale | 1 | 3 | |
| Jeeves | Electronic Collections such as: American Poetry Database, Bible in English, English Prose Drama, Patrologia Latina |
1 | 1 | For a complete list of collections housed on this full-text server, see the Jeeves home page. |
| Luna Insight | Image Database for Imaging America, Beinecke, and Visual Resources Collection (VRC); designed to support research and classroom presentations using visual images | 1 | 1 | |
| New MPG Lynx MPG |
Character-based Dial-up or Telnet access to library services using Lynx browser; for use with slow modems and aging workstations (e.g. 286 and 386 machines) | 2 | 2 | Lynx MPG: telnet newmpg.library.yale.edu 26600 (only from certain ITS servers, e.g. Pantheon) Orbis Gateway: telnet newmpg.library.yale.edu 06520 |
| Orbis | Library Online Catalog & Orbis Staff Functions | 1 | 1 | |
| Pancake / LibInfo | Authorization and connection daemons for text-based databases such as Eureka (Telnet access) | 1 | 2 | Note: These databases are available in Web format also. |
| Off-Campus Access Proxy Server | Enables members of the Yale Community to access restricted resources (e.g., Web databases or electronic journals) from any off-campus computer; requires login with Yale NETID | For problem reporting information see: Off-Campus Access (Proxy / VPN) | ||
| Dagda | Library Web Server (www.library.yale.edu) |
1 | 1 | In the event of downtime, immediately direct users to the backup server at: www2.library.yale.edu. To report problems with services NOT listed in this table, follow the instructions under "For Assistance" on the information page for each electronic resource. |
| WebText | Archival Finding Aid Project; SGML Finding Aids; EAD Finding Aids; Guides to archival collections in Beinecke, Divinity, and MSSA |
1 | 1 | |
databases.library.yale.edu |
Databases and article searching | 1 | 1 | Data Center |
|
resources.library.yale.edu Willie |
Web-enabled databases e-journals, databases, news, FAQ, staff directory |
1 | 1 | Location is Watson downtime is julia.library.yale.edu |
|
images.library.yale.edu Julia |
Digital Library Collections databases |
1 | 1 | Data Center backup is resources.library.yale.edu |
|
maps.library.yale.edu Coronelli |
Maps Software |
1 | 2 | Location is Watson |