http://www.library.yale.edu/~prowns/nebic/nebictalk.html

Usability studies can provide a detailed portrait of library users, their information seeking behavior, and their information needs. The Yale University Library recently completed two usability studies of its Research Workstation web site, which is the primary gateway for researchers and the homepage on most public workstations in the Library. This presentation will focus on the methods used to plan and conduct the studies, and discuss several ways of evaluating the data for long and short-term Web site planning.

Background History
Why Usability Testing?
Framework and Guidelines
A Generous Time Frame
Our Methodology
The Online Study
The Mediated Study
The Data
Long and Short Term Planning

Sarah Prown
Librarian for Drama, Film and Media Studies, Yale University
June 11, 1999 NEBIC Program
http://www.library.yale.edu/~prowns/nebic/nebictalk.html
Please send comments and questions to sarah.prown@yale.edu